Support Center
We're here to help you get the most out of Storely
Quick Links
Contact Support
Get personalized help from our support team:
Email Support
storely.support@lynnx.ai
Response Time
Within 24 hours
Business Hours
Mon-Fri, 9AM-6PM PST
Getting Started
New to Storely? Here's how to get started:
Download
Get the Storely app from App Store
Sign Up
Create account with email or social login
Setup
Follow onboarding guide for your business
Launch
Add products and start managing orders
Frequently Asked Questions
How do I get started with Storely?
Download the Storely app, create your account, and follow our onboarding guide. You can start with the free plan and upgrade as your business grows.
What payment methods do you support?
We support all major credit cards, debit cards, and digital wallets through our secure Stripe integration. Your payment information is never stored on our servers.
Can I export my data?
Yes, you can export all your business data including products, orders, and customers at any time. Go to Settings > Export Data in your account.
Is my data secure?
Absolutely. We use enterprise-grade security including end-to-end encryption, secure AWS cloud storage, and regular security audits.
What's included in each plan?
Our Free plan includes basic product and order management. Basic plan adds advanced analytics and automation. Professional plan includes everything plus priority support and advanced integrations.
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your service will continue until the end of your current billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team for a full refund within 30 days of your purchase.
Can I use Storely offline?
Storely requires an internet connection for most features. However, you can view previously loaded data offline, and all changes will sync when you reconnect.
Service Status
We maintain 99.9% uptime and perform scheduled maintenance during low-traffic hours.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Direct Support
Quick Response
We typically respond within 24 hours during business hours